An email with tracking information and a link to track the progress of your shipment will be sent to you once your order has been shipped.

You can also track your order here .

To change your shipping address, please email the updated address to support@nextgenchargers.com Please include your order number and the correct address.

Once the order has been shipped, we cannot change the address. You will need to contact the shipping company directly. In this case, contact our support team for assistance.

Cancellation requests should be made as soon as possible. Once you receive the email stating that your order has been shipped, it is no longer possible to cancel it.

To submit a cancellation request, please email support@nextgenchargers.com , contact us via chat or social media. Please include your order number and name.

Do you have the right plug for your charger? If you use the wrong plug, the charger won't work.

To find out which outlet your charger needs, check the product details page.

Is your charger compatible with your devices? Please check the "compatibility" section on the product details page to ensure it works with your devices.

For more information on our refund policy, click here .

We offer a 14-day money back guarantee, which means you have 14 days to request a return.

To learn more about our refund policy, click here .

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

To satisfy both local and international customers, we accept secure payment methods, including credit cards and debit cards. Additionally, we also offer alternative payment options like Apple Pay and PayPal.

Contact us via email, live chat, or social media.

✉️ support@nextgenchargers.com